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Returns, Warranty Claims and Delivery Policies Return Policy
Our customer satisfaction is always our number one priority. If you wish to return an item, you have 3 business days from "RECEIPT OF GOODS", which is the date your sales receipt. If you are returning an item to Best Restaurant Supply for any reason, a 25% restocking fee will be applied and the original receipt is required (NO exceptions). Best Restaurant Supply cannot accept or consider returns past this deadline. The item must be in its original package and received in satisfactory and re-sellable condition deemed by Best Restaurant Supply. Items loaned to customers MUST be returned in the same way they took them from our store and have them ready for “Re-Sale” or a service fee will be applied. Items must be cleaned properly and cleared of fragments left in the interior and exterior of the unit.
Warranty Claims
Best Restaurant Supply is not responsible for warranty claims. Once the item is in your possession, all claims will be made between you and the manufacturer. We will gladly assist you with warranty contact information. We can only provide you with a Re-Print of the sales receipt. Best Restaurant Supply does not issue warranty to USED items. All used items are sold are “AS IS”, NO returns or refunds for these items. Each manufacturer has its own “Terms and Conditions”; please read that information carefully before making any warranty claims with them.
Delivery Policy
Best Restaurant Supply offers delivery to anywhere in the Rio Grande Valley. We will deliver to your doorsteps and can assist you move your items indoors but we are not required to do so. If our drivers assist you move your items indoors, Best Restaurant Supply or our drivers are not responsible for any damages done to your property. Best Restaurant Supply inspects all items before leaving our warehouse to ensure that the right product arrives at your door in perfect conditions; sometimes things can go wrong and an item must be returned. Upon delivery, the purchaser must inspect all products delivered for defects, damages, or errors. If for any reason a product is defected, damaged, or is the wrong item you must let the driver know immediately and refuse the item. If our drivers cannot move the item into your premises, it is NOT Best Restaurant Supply’s responsibility and will leave the item as far as they can, in some cases outside your door. We can always take it back and charge the purchaser an additional delivery fee and storage fee for the item. If for any reason the purchaser refuses the item for reasons other than it being damaged, defected or error, the purchaser will be charged an additional delivery fee and storage fee will be applied. If the delivery fee and storage fees are not paid within 60 days, the item will be property of Best Restaurant Supply and will be re-sold to make up for our loses. If the product requires special installation (plumbing, gas, or electrical connection) you MUST hire a licensed technician for this installation. If you don’t provide Best Restaurant Supply with an original copy of the installation, we CANNOT assist you with any warranty claims with the manufacturer.
Best Restaurant Supply
Store Policies
Returns, Warranty Claims and Delivery Policies Return Policy
Our customer satisfaction is always our number one priority. If you wish to return an item, you have 3 business days from "RECEIPT OF GOODS", which is the date your sales receipt. If you are returning an item to Best Restaurant Supply for any reason, a 25% restocking fee will be applied and the original receipt is required (NO exceptions). Best Restaurant Supply cannot accept or consider returns past this deadline. The item must be in its original package and received in satisfactory and re-sellable condition deemed by Best Restaurant Supply. Items loaned to customers MUST be returned in the same way they took them from our store and have them ready for “Re-Sale” or a service fee will be applied. Items must be cleaned properly and cleared of fragments left in the interior and exterior of the unit.
Warranty Claims
Best Restaurant Supply is not responsible for warranty claims. Once the item is in your possession, all claims will be made between you and the manufacturer. We will gladly assist you with warranty contact information. We can only provide you with a Re-Print of the sales receipt. Best Restaurant Supply does not issue warranty to USED items. All used items are sold are “AS IS”, NO returns or refunds for these items. Each manufacturer has its own “Terms and Conditions”; please read that information carefully before making any warranty claims with them.
Delivery Policy
Best Restaurant Supply offers delivery to anywhere in the Rio Grande Valley. We will deliver to your doorsteps and can assist you move your items indoors but we are not required to do so. If our drivers assist you move your items indoors, Best Restaurant Supply or our drivers are not responsible for any damages done to your property. Best Restaurant Supply inspects all items before leaving our warehouse to ensure that the right product arrives at your door in perfect conditions; sometimes things can go wrong and an item must be returned. Upon delivery, the purchaser must inspect all products delivered for defects, damages, or errors. If for any reason a product is defected, damaged, or is the wrong item you must let the driver know immediately and refuse the item. If our drivers cannot move the item into your premises, it is NOT Best Restaurant Supply’s responsibility and will leave the item as far as they can, in some cases outside your door. We can always take it back and charge the purchaser an additional delivery fee and storage fee for the item. If for any reason the purchaser refuses the item for reasons other than it being damaged, defected or error, the purchaser will be charged an additional delivery fee and storage fee will be applied. If the delivery fee and storage fees are not paid within 60 days, the item will be property of Best Restaurant Supply and will be re-sold to make up for our loses. If the product requires special installation (plumbing, gas, or electrical connection) you MUST hire a licensed technician for this installation. If you don’t provide Best Restaurant Supply with an original copy of the installation, we CANNOT assist you with any warranty claims with the manufacturer.