Customer Service

Terms & Conditions

  • Disclaimers and Limitations of Liability

    Best Restaurant Supply does not guarantee the accuracy of any content displayed on the website, including, but not limited to prices, pictures, and product information. Although Best Restaurant Supply makes every effort to maintain the accuracy of images, some product pictures may contain accessories that are not included with the purchase of the product. Best Restaurant Supply reserves the right to alter or correct any information or content displayed on the website at any time without notice. We reserve the right to cancel any order for any reason including, but not limited to:

        - Inventory Availability
        - Errors of Any Kind
        - Inaccuracies on content
        - Third party services

    Best Restaurant Supply's website is available on an “as-is” basis. Best Restaurant Supply makes no warranties or representations of any kind whether express or implied, regarding the operation, accuracy, availability, performance, completeness, or fitness for purpose of the website or any information, content, products, or communications provided through or on the website. Specifically, Best Restaurant Supply disclaims warranties of merchant-ability and fitness for a particular purpose, non-infringement of proprietary rights, freedom from errors, viruses, bugs, or other malicious components that maybe harmful to your computer or that the website will be available.

  • Return & Exchange Policies

    If for any reason you need to return the equipment you purchased, please return
    the equipment in its original packaging with all accessories such as keys, parts,
    user manuals, and your original purchase receipt for a refund or exchange,
    subject to the terms and conditions for Best Restaurant Supply
    .

       - If the equipment stops working within 7 days of purchase, this will be
         considered a manufacture’s defect, purchaser cannot return or receive
         a refund on the equipment without giving the seller an opportunity
         to fix the issue first.
      
       - Once a qualified FRIDGCON technician confirms that the equipment
         has a manufacture’s defect, the purchaser must
         give the seller the opportunity to fix the equipment by troubleshooting
         the issue and replacing parts to make it run
         with the manufacturer’s specifications.

       - After the product has been inspected and attempted repair by a qualified
         FRIDGCON technician and is deemed to be un-repairable, the seller will
         exchange the equipment for the same model and make, and will not charge
         restocking or pick-up fees, but the equipment must be in like new condition,
         if not, a depreciation fee will be charge for scratch and dents.

       - If the purchaser does not give the seller the opportunity to trouble shoot and
         fix the issue, the seller will give a refund to the purchaser with a 25% restocking
         fee, a depreciation fee, plus a pick up fee for removing the equipment from
         the place it was delivered.

    The above steps are taken because 98% of the time the manufacturer defects
    are fixed right away, and with no recurring problems on the same issue.

  • Delivered Shipment Instructions

    All of our orders are packed accordingly with fragile shipments specifications and
    packaged carefully. Unfortunately, there are rare occasions when orders
    might become damaged in transit, so It is critical that you inspect your
    shipment for any damages before signing for your delivery
    .

       - Do not sign for your freight shipment without prior DETAILED inspection.

       - Visually inspect equipment for any damages before signing the receipt.

       - Under no circumstances should equipment be received without your prior inspection.

       - If there is visible damage to the packaging, the driver is required to wait
         for you to thoroughly inspect the equipment. Make sure to notate any signs
         of visible damage on the delivery receipt.

    Freight companies are responsible for inspecting items before picking up a
    shipment from us. When freight carriers sign for items they pick up from us
    they are indicating that items are received in good condition from us unless
    otherwise noted on the freight bill. When in doubt or if you have questions,
    contact us at 1-956-627-6208 prior to signing for equipment
    freight delivery receipt.

    The above steps are taken because 98% of the time the manufacturer defects
    are fixed right away, and with no recurring problems on the same issue.

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